T & C

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Terms & Conditions

These terms and conditions apply to the use of the website The Winter Garden Cinema. By using our website, you agree to be bound by these terms and conditions and the privacy policy shown elsewhere on the website. If you do not agree to these terms, you must cease use of the website immediately.

Disclaimer

The website is provided for general information purposes only and provided “as is” and on an “as available” basis. We do our best to ensure the information on the website is accurate but make no representation that the information shown is accurate or up to date. We reserve the right to cancel or alter the advertised programme at any time. We exclude to the fullest extent permitted by applicable law all implied warranties, representations and terms and conditions relating to the website and their contents. If any of these terms and conditions are held to be valid or unenforceable, the remaining terms will be unaffected.

Booking And Tickets

We can swap booked tickets before they have been collected at front desk for tickets of the same price at a future date if needed. We do not offer refunds but a credit can be placed on your account for future use.

We reserve the right to ask for proof of ID when tickets are collected. Depending on BBFC classification patrons may be asked to provide proof of age. For security reasons, when payment has been made in advance by credit or debit card then the same card must be presented when tickets are collected.

We are under no obligation to replace lost or stolen tickets.

Ticket price and availability information is subject to change without notice. Any booking fees will be shown during the booking process. We do our best to avoid pricing errors but if a ticket is incorrectly priced by us and the error is obvious and reasonably recognisable as a pricing error then we are not bound by it, even if you complete a purchase of the ticket at the incorrect price.

The purchase of a ticket gives you access to the named screening at the stated time and date and, in cases where seating is reserved, to the seat number shown on the ticket.

You must not resell or offer for resale any tickets (whether at face value or another price) or use tickets for advertising or promotions or for any other trade purposes. If you resell or offer for resale any tickets, we reserve the right to invalidate them and no refund will be given.

We will always try to ensure that performances take place in accordance with the advertised programme. However, we reserve the right to cancel or vary the times of performances, or substitute an alternative film, or substitute a 2D screening for an enhanced screening (or vice versa), if this becomes necessary due to circumstances beyond our control.

Children who are not accompanied by an adult may be refused entry to certain screenings where required by local licensing laws, which are outwith our control.

Access

Access to parts of the website may be restricted to authorised users. Any attempt to access restricted areas without permission or alter, destroy or damage any information held in the website may constitute a breach of law and will leave the user liable to both criminal and civil proceedings. By accessing the website, you undertake not to commercially exploit any materials or code on the website nor do anything that may interfere with, disrupt, damage or impair the website. Anyone using the website consents to active monitoring for security policy compliance purposes.

By accessing any part of the website relating to films carrying age ratings, you confirm that you are of an appropriate age to access and view such information.

Liability

We accept no liability for any claims, penalties, losses, damages, costs or expenses arising from any reliance placed on the content of the website, the use of or inability to use the website, the downloading of any materials from the website or any unauthorised access to or alteration of the website. We do not limit our liability by law to you for death or personal injury caused by our negligence or breach of duty. We do not limit or exclude any statutory rights you may have as a consumer. Otherwise, our liability is limited to the ticket price.

Intellectual Property

The content of the website is protected by copyright and other intellectual property rights. These intellectual property rights are either owned by us or used by us under licence from a third party. You may view the website for your own private purposes but are not permitted, without our written permission, to modify, distribute, reproduce, copy or transmit the website or their contents in any way or for any purpose. All rights are reserved.

Links

If the website contain links to websites operated by third parties, the inclusion of these links does not imply any endorsement or approval of the contents of such third party websites. Links to the websites may only be made by others when we have given our permission in writing. If we ask that you take down any link to the website, you agree to do so immediately. If we use social media, the social media provider may display advertisements and features alongside our social media presence. We have no control over the content of these items. We do not endorse these advertisements or features and accept no responsibility for them.

Cinema Experience

To provide the best cinema experience possible, we ask that all mobile phones and other electronic devices are switched off during screenings.

Latecomers can spoil the enjoyment of others and are admitted only at the discretion of the management. The management also reserve the right to refuse entry to any member of the public or ask any member of the public to leave a screening, for instance due to anti-social behaviour or other inappropriate conduct, suspected involvement in piracy. No refund will be given in these circumstances.

As piracy is a serious criminal offence, we reserve the right to carry out appropriate checks to ensure it does not take place in our cinemas. We will pass any information about piracy or suspected piracy to the relevant authorities.

For the security and wellbeing of all customers, we reserve the right to carry out searches of customers entering the premises (including bag searches). We may refuse entry to any customer who does not allow a search to be carried out.

We are not responsible for loss or damage to your belongings while they are on the premises. Although we operate a “lost and found” facility, we advise you to look after your belongings. Assistance dogs are welcome at all times but other animals are only permitted to attend designated screenings. If you are in any doubt about whether a screening is animal-friendly, please ask before booking.

Changes

We reserve the right to amend or replace these terms and conditions at any time. Your continued use of the website will be considered acceptance of the terms and conditions in place at the time of your use of the website.

Transfer

You are not entitled to assign, transfer or sub-contract your obligations under these terms and conditions.

Jurisdiction

These terms and conditions and use of the website are governed by the laws of Scotland. The Scottish Courts have exclusive jurisdiction to settle any dispute arising from the website or these terms and conditions. Country of Permanent Establishment – Scotland, UK

Contact

For all enquiries, please contact us via the contact details on the websites.

Privacy Policy

We are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you and the procedures we have in place to safeguard your privacy

We may collect information about you through our website, including information you submit to our website (such as online booking forms), and information collected by web logs (which monitor site traffic and use) or by cookies. We may also collect information about you by other means, including information you provide over the phone, in person, by e-mail, through our social media platforms, through any apps we make available and by way of our CCTV systems. The information we collect may include sensitive personal information; for instance, in order to provide the best service possible, we may collect and store information about any disability you have.

We may use information collected about you to process your orders for products and services, to ensure that the content of our website is presented to you in an effective manner, to analyse user activity of our website and products, to provide you with information you have requested from us, to send you marketing information about products and services we think you may be interested in, to administer and maintain our records, for the purposes of crime detection and prevention, and for other reasonable purposes.

We will only collect and process information about you if at least one of the following points applies:

· you have consented to us collecting and processing your information (for example, you have ticked a box to receive e-mail newsletters);

· we need the information in order to comply with a contractual obligation (for example, we may hold your name and contact details in order to maintain a reservation you have made with us);

· we have a legitimate interest to collect and process the information in a way which might be reasonably expected as part of running a business and which does not significantly impact n your rights (for example, the operation of CCTV to facilitate crime detection and prevention on our premises or the use of your contact details to provide you with information about products and services we think may be of interest to you); or

· we are legally obliged to collect and process the information (for example, if it is necessary to comply with the legal requirements contained in a liquor licence).

We may pass information we hold about you to any contractor or promoter we appoint to provide services to us, to any prospective buyer of our business, to our professional advisers or to other third parties where the law requires or permits us to do so. Otherwise, we will not share your information with third parties unless you authorise us to do so.

We may retain such information for as long as we reasonably require but will not retain it for any longer than is legally permitted. If you are aware of any inaccuracy in the information we hold about you, please inform us. You have certain legal rights in respect of the information we hold about you. In particular, you are entitled to have access to the information and to insist that we cease using it for particular purposes or, in some cases, that we delete it altogether. If you would like to discuss this further, please contact us via the contact details on this website. When you fail to provide information to us or ask that we stop using your information, that may impact on the services we are able to provide to you.

We may use cookies, tracking tools and similar technologies on our websites. A cookie is a file that is placed on your computer or other internet-enabled device by a web page. Usually cookies will be automatically enabled but you can set your web browser to disable them. If you wish to limit the cookies allowed by your computer, the help button on your web browser will normally give you details on how to achieve this. If you choose to limit or disable cookies, you may not be able to benefit from all the features of our website.

Where we have a presence on third party social media sites, you should be aware that these third party sites will have their own privacy policies and terms and conditions. We recommend that you read these policies.

If you are given login details, passwords or the like for our website, you must keep these confidential and not disclose these to any third parties.

The internet is not a secure medium but we maintain industry-standard security measures on our website and systems and we regularly review these measures to ensure they remain up-to-date. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted online or through our website. Transmission of information is at your own risk. We accept no liability if our electronic security is breached.

By submitting your information to us on our website or by other means, you consent to the use of that information as set out in this privacy policy. Due to the international nature of the internet and e-commerce, we may transfer the information you provide to companies outside the European Economic Area (EEA). We will keep any transfers outside the EEA to the minimum practicable and will ensure that the same level of protection is applied to your information as would be the case if it remained within the EEA.

If you have any queries about the manner in which your information is dealt with, please contact us via the contact details on our website. If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office, which you can do by visiting www.ico.org.uk/concerns.

We reserve the right to amend or replace this privacy policy at any time. Your continued use of the website and our services will be considered acceptance of the privacy policy in place at the relevant time

These terms and conditions are governed by the laws of Scotland. The Scottish Courts have exclusive jurisdiction to settle any dispute arising from these terms and conditions.

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